TL;DR: I am not impressed with Raj Mahal and it’s going to be a long time before I try ordering from them again. They smell good on the street, but their customer service stinks.
I placed a carry-out order for dinner through their website today around 14:00. It was slick; I (generally) like a restaurant that has ordering processing built into their own website instead of farming it out to an order processor and delivery service.
I ordered a couple main dishes, paid through PayPal (another plus) and made a note of the pick-up time.
4.5 hours later, I showed up, parked my bike, and walked in, cooler in tow, enjoying the smells from the street on my way in. The young man behind the counter seemed flabbergasted. “But we are closed the WHOLE DAY! You can order for another day, OK?”
“No, it’s NOT OK!” I responded. “I have a confirmation email from your website, and a confirmation of payment through PayPal and now you are telling me you don’t have the food I ordered. Why do you permit orders to come in on days you are not in business?” He said it’s automatic through the website and they have no power over that.
He called someone to talk to me in German (my skillz are stronger than his in that language, apparently) and we went another couple of rounds on the clerk’s phone. When I told him I was angry that his company took my money and didn’t honor the transaction, he told me to get my money back through PayPal. When I asked what I should do with my dinner plans, he said I could do whatever I want.
After I cancelled the payment through PayPal, this blogpost is what I want to do.